Customer Support Chatbot

AI-powered customer support chatbot with natural language processing, FAQ integration, ticket creation, and seamless handoff to human agents when needed.

This AI-powered customer support chatbot handles the front line of client communication, using natural language processing to understand customer inquiries, match them against a comprehensive FAQ knowledge base, and provide instant, accurate answers 24/7 — drastically reducing the support team's workload. When the bot encounters a question it cannot confidently answer, it seamlessly creates a support ticket with full conversation context and hands off the interaction to a human agent with all relevant information pre-populated, ensuring no customer is left waiting. Built with Python and machine learning models for intent classification and response generation, integrated with a Node.js backend for ticket management and a React admin dashboard where support managers can review bot performance, update the FAQ database, and monitor resolution rates and customer satisfaction scores.